Contact Support

Last Updated: July 16, 2026

We're here to help. For common questions, check Help & FAQ first — many issues (permissions, sync, subscriptions) are answered there.

In the app, Settings → Contact Support opens an email to us directly (via your Mail app). This page is a web fallback and covers the same guidance in more detail — use it if mailto links don't work on your device, or if you'd like more context before writing in.

Email

nepsis.support@gmail.com

What to include in your message

To help us respond faster, please include:

A short description of the issue
Your iOS version (Settings → General → About → iOS Version)
Your Nepsis app version (Settings → About in the app)
Device model (e.g. iPhone 15)
Steps to reproduce the problem, if applicable
Screenshots, if helpful

Response time

We aim to reply within 2–3 business days. Messages are handled in the order received.

Subscriptions and billing

Purchases and refunds are processed by Apple. To manage or cancel a subscription, use Settings → [Your Name] → Subscriptions. For refund requests, visit reportaproblem.apple.com.

Privacy questions

See our Privacy Policy for how Nepsis handles data. Privacy-related inquiries can also be sent to the email above.